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Qualities to Look for in a Pool and Spa Service Company

Pool & Spa Service Company


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Owning a pool and/or spa is an investment, in both time and money. And sometimes, you don’t want to invest all of that time yourself. You want someone else to do the hard work for you so you can just enjoy the fun parts. But, you need someone you can trust with your pool or hot tub investment. Here are some qualities to look for in a pool & spa service company.

Do They Offer the Services You Need?

Just because a business advertises themselves as a pool & spa service company doesn’t mean that they’ll offer what you need. Some businesses only service residential pools and spas, while others only service commercial pools and spas. Some businesses only provide repairs and seasonal services like pool openings and closings, but not routine maintenance. So, don’t just assume they offer the services you need. Check out their website, and even call them if you can’t figure it out.

At Mastercraft Pool & Spa, we offer pretty much every service you could need. We service both residential and commercial pools and spas, and provide routine maintenance in addition to repairs and seasonal services.

Are They Locally Owned or a Chain?

When you’re choosing a pool and spa service company, you’re probably going to look at reviews first. So, we aren’t even going to mention good reviews here. You know to look for positive reviews. Instead, we want you to look at their ownership. A pool and spa service company chain may have more reviews than a locally owned business because, well, they’re a chain.

That said, a locally-owned business will often be a better option to go with than a chain. You will receive more personal customer service and feel more like a part of the business’s family rather than like just another customer. Not only is Mastercraft Pool & Spa locally owned, but we are also family owned and have been in Pocatello for 35 years.

Are They Certified?

All of these qualities to look for in a pool & spa service company are important, but certifications are especially significant. They don’t hand out certifications to just anybody. These set the standards your pool and spa service provider is going to follow when caring for your pool. 

Some of the certifications are even provided by the chemical companies. For example, at Mastercraft Pool & Spa, we are BioGuard® Certified Professionals. You don’t have to have a BioGuard certification to use their chemicals—many people maintain their pools and spas with them. But, as certified professionals, we are qualified to recommend products to you based on the issues you are trying to solve. With certifications, you can trust that your pool and spa will be maintained correctly every time.

Whether you need residential or commercial pool and spa services, or just a pool and spa in general, we can help you out at Mastercraft Pool & Spa. Contact us online, give us a call, or stop by. We’ll be happy to help you schedule whatever service you need and answer any questions you may have.


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